Refund Policy

Returns Procedure
You must inform SJ CONCEPTS of any items you wish to return within 14 calendar days of delivery by
phone or email. Once approved, you will be issued a Returns Authorisation Number (RAN) which must be
included with your return.
Returns Address:
SJ CONCEPTS
20 Leeway Industrial Estate
Newport
NP19 4SL
United Kingdom
Please include:
• A copy of your original invoice
• Your RAN
Items returned without an RAN will not be accepted or refunded.

Important Notes
• Items that have been used, fitted, wired, programmed, installed, or modified cannot be returned.
• SJ CONCEPTS will not pay VAT, import duties, or customs charges on returns.
• RANs are valid for 1 month; after this a new request is required.

If your order was supplied correctly
• Within 14 days: Full refund (excluding return postage).
• After 14 days: 20% handling fee applies; postage not refunded.
• After 28 days: Returns not accepted.

If your order was supplied incorrectly
• Within 28 days: Full refund including shipping.
• Items must be in as-new, resaleable condition.

Drop Shipping
Some orders may be shipped directly from UK suppliers with full tracking provided.

Delivery Signatures
A signature is required for all courier deliveries.

SJ CONCEPTS
20 Leeway Industrial Estate, Newport, NP19 4SL
01633 281222 ¦ info@sjconcepts.co.uk ¦ WhatsApp +44 7471 315153 ¦ www.sjconcepts.co.uk